Utility Billing

Utility Billing
Call 970-587-4664 for questions related to water, sewer, storm water, and trash/recycling billing. 

For questions related to Trash/Recycling service disruptions please call 303-288-2100

Click to View Fee Schedule

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Paying Your Utility Bill

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The Town of Johnstown Utility Services include water, sewer, and solid waste collection (trash and recycling). You will see these items on your Utility Bill Statement from the Town. There are a few ways to pay your utility bill. These are listed below. You are also welcome to call Town Hall with questions during regular business hours: 8am-5pm Monday - Friday. 

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You can pay your bill online with Xpress Bill Pay.

You can pay as a guest OR register for an Xpress Bill Pay account - totally up to you!

Xpress Bill Pay logo

    For technical support, call 1-800-766-2350 between 8 a.m. and 5 p.m. MT, Monday through Friday. To pay by phone, call 1-800-720-6847.

    Pay by phone with your credit or debit card by calling the Town's Utility Billing Department at 970-587-4664 and asking to pay your utility bill. You can call anytime during regular business hours; Monday-Friday from 8am-5pm. If you have your Town Utility Bill Statement with you when you make this call, it will make things easier. 

    You can always stop by Town Hall (450 South Parish Ave, Johnstown CO 80534) to pay your utility bill. Just let the folks at the front desk know what you would like to do. The Town accepts cash, checks, and credit cards. 

    Town Hall hours are Monday-Friday, 8am-5pm.

    You can return payment for your Utility Bill to the Town by using the envelope provided in your Utility Billing Statement. If you plan on dropping the envelope with your payment off in the Town's drop box, please make payment by check and include your billing account or utility statement stub in the envelope with your check. If you prefer to pay by cash or credit card, please see the other ways to pay. 

     

    The Town of Johnstown currently provides water service to residents and bills for service monthly. It is important that residents avoid obstructing water meters and curb stops so that Town of Johnstown staff have easy access to make repairs and take monthly readings. Learn more about water meter obstructions here

    Please complete our Move Out Form below when requesting an end to your water service with the Town of Johnstown. 

    Final Water Reading Request for Title Companies

     

     

    The Town of Johnstown has contracted with Waste Connections to provide garbage and recycling services to residents in Town.

    All Town of Johnstown homes are serviced on MONDAY. Trash is every week and recycling is every other week. 

    **For changes to service or questions related to service changes, please email utilitybilling@johnstownco.gov 
    or contact Town Hall at 970-587-4664**

    For the calendar and holiday schedule, pick up guidelines, recycling guide, and more specific information visit
    johnstown.colorado.gov/GarbageandRecycling

     

    The Town of Johnstown currently provides sewer/wastewater services to residents and bills for service monthly. 

     

    The Town of Johnstown does NOT manage the electrical utility. There are 3 providers that serve the Town of Johnstown. They are listed, along with their websites, below. 

    Poudre Valley Rural Electric Association (RA) - PVREA.coopService Area Map
    United Power -
    unitedpower.com | Service Area Map
    Xcel Energy -
    my.xcelenergy.com | No Service Area Map available

    *The Town cannot answer questions related to your electrical usage or electrical bill. This is not a Town provided service. Please contact your electrical provider for anything related to your electrical service*

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    Moving In or Moving Out?

    If you are MOVING OUT, please click here to complete the MOVE OUT form. 

    If you are MOVING IN, please complete a property owner utility agreement form (below) and email form and picture of valid, government issued ID to utilitybilling@johnstownco.gov.*

    *Please note that electronic filing of this document is available as a result of facilities currently being closed to the public. 

     

    Other documents:

    Property Owner Utility Agreement Form

    Tenant Utility Form

    2021 Fee Schedule